酒店基础英语.ppt

Basic English基础英语1Department部门部门2Title职位职位3Section分部门分部门4Greeting问候问候Learning Content学习内容学习内容Good morning (afternoon, evening), sir (madam)早上（下午、晚上）好，先生（夫人）。How do you do?您好！（初次见面）Glad to meet you.很高兴见到您。Welcome to our hotel.欢迎到我们宾馆来。Greeting 问候问候How are you?您好吗？Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）May I have your name/ room number?我可以知道您的姓名/房号吗？I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）Have a good time!祝您过得愉快！I beg your pardon.对不起，请再说一遍，好吗？Greeting 问候问候How are you feeling today? 你今天觉得怎样？ Im pleased do meet you. 我很高兴认识你。Department 部门部门Do you remember?Executive OfficeFinancial Sales and MarketingEngineeringHuman Resources 行政办公室行政办公室财务部财务部市场销售部市场销售部工程部工程部人力资源部人力资源部EOFINSM or S&MENGHRDepartment 部门部门Do you remember?Front OfficeHousekeepingFood & BeverageSecurity前厅部前厅部客房部客房部餐饮部餐饮部保安部保安部FOHK or HSKPFB or F&BSECSection 分部门分部门Transportation / Driver 司机房FO前厅部前厅部Concierge 礼宾部Front desk 前台Business center 商务中心Guest service center 宾客服务中心Executive Lounge 行政酒廊HR 人力资源部人力资源部Training Department 培训部Dormitory 宿舍Clinic 医务室Staff Canteen 员工餐厅Personnel 人事SM 市场销售市场销售PR（Public relation) / MARCOM 公关部/市场传讯部Reservation 预订部Sales 销售Floor 楼层HSKP 客房部客房部Public area 公共区域 （PA）Health Center 健身中心Linen / Uniform 布草房/制服房SEC 保安部保安部Security 安保CCTV 监控室Fire Prevention 消防StewardBanquetChinese FoodWestern FoodLobby LoungeCigar BarRoom ServicePastry KitchenKitchenRestaurantFB 餐饮部餐饮部管事部宴会部中餐西餐大堂吧雪茄吧送餐饼房厨房餐厅Section 分部门分部门Air ConditionAV/ TelephoneElectricWaterMachineCarpenter/Painter空调组影音电话组电工组水工机械组木工、油漆组ENG 工程部工程部FC 财务部财务部OperationAccountCostingCreditPurchasingIT=Information TechnologyEDP=Electronic Data Processing 运作会计成本信贷采购电脑Title 职位职位General Manager Depute General ManagerRepresentative of ownerExecutive Secretary总经理总经理副总经理副总经理业主代表业主代表行政办秘书行政办秘书Title 职位职位DirectorManagerAssistant ManagerSupervisorCaptainClerkCoordinatorExecutive Chef Guide Cashier Waiter / Waitress Bar TenderChef AttendantReceptionist Trainer总监总监经理经理副经理副经理主管主管领班领班文员文员协调员协调员行政总厨行政总厨领位领位收银员收银员服务员服务员（餐饮）（餐饮）吧员吧员厨师长厨师长服务员服务员（客房）（客房）接待接待培训师培训师Title 职位职位Carpenter Painter Security OfficerBar TenderChef AttendantReceptionFinancial Controller美工美工司机司机厨工厨工值班经理值班经理行李员行李员总工程师总工程师库管员库管员技工技工木工木工油漆工油漆工保安员保安员吧员吧员厨师长厨师长服务员服务员（客房）（客房）接待接待财务总监财务总监ArtistDriverHelperDuty ManagerBellmanChief EngineerStorekeeperTechnicianTitle 职位职位PaymasterReceiving AuditorPurchasing薪资员薪资员收货员收货员审计员审计员采购员采购员