酒店服务指南概览.docx

服务指南ServicesDirectory陶源酒店TAOYUANHOTE1.总经理致辞尊敬的宾客：欢迎您光临陶源酒店！酒店全体员工热诚欢迎海内外宾客以及各组织单位、旅游团体下榻，我们将以舒适的环境、精美的设施、热情的服务盛情接待，让您高兴而来，满意而归。我们殷切期望酒店的服务和设施令阁下感到满意。为了方便您的施行，特奉上此服务指南，详细介绍了本酒店各项设施及其服务项目等，以供参阅。如您仍有其它任何需要或不详之处，请拨打内线电话与总服务台联系。祝您旅居愉快，一切顺利！总经理：DearGuest:WetoFairPark,fivethousandyearsofAnhuiWanFuInternationa1.Hote1.!Hote1.staffwarm1.ywe1.meguestsaswe1.1.asorganizationa1.units,touristgroupsstay,Wewi1.1.befirst-c1.assenvironment,first-c1.assfaci1.ities,first-c1.asshospita1.ityservices,a1.1.owyouhappyandsatisfied.We1.kforwardtothehote1.servicesandfaci1.itiestomakeyousatisfied.Inordertofaci1.itateyourtrave1.,specia1.offerthis"serviceguide",detai1.sthevariousfaci1.itiesofthehote1.anditsservices,etc.,forreference.Ifyousti1.1.haveanyotherneedsorunknownp1.ace,p1.easeca1.1.theintercom""withthemaindeskcontact.Iwishyou1.ivedinahappy,a1.1.thebest!Genera1.Manager:环境保护EnvironmentaIProtection节能环保，在酒店已不再是一个口号或,是一种形式，它是酒店的一种企业文化和精神，并已具体至酒店的日常运作中。我们希望通过我们大家的坚持和努力，能不断唤起人们的环保意识，更加垂视和珍惜我们的地球资源。因此我们倡议：当您离开房间时，请随手关闭所有的电器、展明和空调。在不影响您居住钎适度的情况下，减少客房日常用品的更换次数。地球上最后一滴水将是人类的眼泅，请节约用水。Energysaving,thehote1.isquietandthenas1.oganoraform,itisthehote1.ofacorporatecu1.tureandspirit,andhavespecifictothe1.wtcsdaiIyoperations.Wehopethatthroughpersistenceandhardworkwecancontinuetoarousepeo1.e,Sawarenessoferivirurimcnta1.protection,moreat<en1.intordcherishourearth,sresources.Therefore,weadvocate:WhCnyou1.eavetheroom,p1.easeturnoffa1.1.app1.iancesreadi1.y,1.ightingandairconditioning.Withoutaffectingthecomfortofyour1.ivingsituation,dai1.yrep1.acementtoreducethenumberofrooms.The1.astdropofrateronEarthishumantears,p1.easeconservewater.客房服务HousekeepingService行李服务电话分机：99991.uggageServiceExt:9999为您提供24小时行李服务以及货垂物品寄存垠务，如需服务请战系礼宾都。Our24s<orage.Foroysprovideyou1.uggageservicean<1.va1.uab1.esNorage.Foranyassistance,p1.easecontactus.接待服务/问询服务电话分机：6666/8888RcccptionZInformationExt:6666/8888提供24小时的接待/问询服务,位于大堂.1.ocatedinthe1.obby.ourreceptionistsprovideyou24hoursservice.商务中心电话分机：3333BusinessCenterExt:3333位丁大堂，提供商务、订票、邮件服务.1.ocatesinthe1.obby.ourBusinessCenterserviceprovideyoubusinessservice,ticketsbookingScruiccTimC:07:00-21:00订房服务电话分机：6666/8888ReservationExt:6666/8888酒店提供24小时订房服务。Wcprovideyou24hoursrcscnationservice.大堂保险箱1.obbySafe大堂接待处为阁下提供免费使用的保险箱，较大的贵重物品可存放在大啦保险箱内。酒店管理当局对留在客房内物品的任何损坏或遗失不负任何贡任。Eachroomisfittedwithasafe.yourVa1.utab1.ebe1.ongingsarerecommendedtobekeepinthesafe.P1.easeopentheyoursafedoorbeforeyoucheckout.Byetheway.the1.obby1.ocatedprovidefreesafesforbiggervahtab1.cbe1.ongings.Thehote1.managementisnot1.iab1.etoany1.ossordamageva1.utab1.es1.eftinthegustrooms.叫醒服务Wake-UpCa1.1.sSenice请按6666/8888与接线生联络，确定您的叫醒时间。tine.p1.ease1.scanbearrangedbytheoperatortoconfirmthetime.1.easedia1.XXXX结帐服务电话分机：6666/8888CTheck-OuiServiceExt:6666/8888退房时间为正午卜二时，若需延迟退房时间，请与宾客服务经理联系。如果您在卜午六点前退房，酒店将保留对客人增收半天房费的机利，超过六点，酒店将增收全天房费.n.ai'terttimeisI2:(X)a1.noon,ifyouextendyoustay,p1.easecontactourGuesiServiceManagerwhowi1.1.assistyou.wcreserveIhCright(ochargeguestwhowi1.1.departing1.ateanadditiona1.ha1.froomchargeofcontinuedoccupancyunti1.6pm.aftcrwhichafu1.1.nightchargemaybeincurred.信用卡CreditCard欢迎使用下列信用卡：国内各大银行信用卡Wcacceptthecreditasbck)wcard.otherExpress.DinersC1.ub.MastcrCard.VisaJCBcard.othcrcreditcardsofChinaUnionpay客房门匙RoomKey本酒店使用先进安全的磁卡门锁，但请阁卜留意：当超过预订时间，锁卡将不能开锁。若要续住，请到总台办理手续。rooms.BeophisticatedsecurityRoomCard1.ockonguest'srooms.Beattentiontoitthatifyouarethereserved1.imc.thcroomkeywi1.1.notopenthedoor.p1.easecontactthereceptionifyouextendyoustay.残障人士设施HandicappedFaci1.ities酒店备有轮椅乍，如需使用请与行李部联系。reservation.formisavai1.ab1.c.p1.casccontactthefrontdeskforreservation.forwhee1.chair.p1.easecontactBe1.1.Scnicccounter雨伞Umbre1.1.as大堂入口处备仃雨伞，借用请与礼宾部联系。“9999”Umbre1.1.asareavai1.ab1.e.P1.easecontacttheconciergeforborrowing.,'9999''宠物Pets酒店谢绝宾客携带宠物出现在酒店范困内。Nopetsarea1.1.owedintothehote1.访客Visitors根据酒店安全管理程序规定，来访客人请出示有效证件配合做好访客登记，请访客在晚上十一点后离开客房。Accordingtothe''Hote1.ssecurityAdministrativeProcedures''.Visitorstothehote1.shou1.dfo1.1.owtheregu1.ationsasstatedbe1.ow.Visitorsmustshowproperidentificationand111.1.inthevisitorsregistrationformiftheywishtovisitguestrooms.Visitorsmust1.eavegucs1.)msbefore11:00Pmofthesomeday.失物招领1.ost&Found如有物品遗失，请与客房中心联系。遗失物品，泗店保留三个月，易变质物品只保留三天。在上述期限内无人认领的物品，酒店有权自行处理。Oii1.y.I1.ieandfounditems.p1.easecontactHousekeeping,thehote1.wi1.1.on1.ykeep1.ostandfounditemsforaperi<xiOfUireemonths.Perishab1.eitemswi1.1.beretainedforthreedayson1.y.Thchote1.reservestherighttodisposeofanyitemwhichisnotc1.aimedwithinthisPCriodoftime.洗衣服务1.aundryandDryC1.eaningSerViCe如有水洗、干洗衣物请与客房中心8500联系。详情请参阅洗衣单。For1.aUndryanddryc1.eaning.p1.easecontactHousekeepingatExt8500Fordetai1.sp1.easerefertothe1.aundr>,1.ist.擦鞋服务ShoePo1.ishingSerViCe房内备有擦鞋布，如需提供擦鞋眼务，请与客房中心联系.EaChroomprovideShOCpo1.ishing.p1.easecontactHouscKccpingifyou