格里芬管理学英文题库领导职能及答案.docx

格里芬管理学英文题库：领导职能第16章员工激励与绩效的管理1、Individualjobperformanceisdeterminedbymotivationandenvironment.1)TRE2)FALSE2xThemotivationprocessbeginswith1)Effortstofulfillneeds.2)Aneeddeficiency.3)Evaluationofneedsatisfaction.4)Performance.5)Noneoftheabove3、Hygienefactorsarerelatedtothel)Workcontent.2)Workenvironment.3)Esteemneeds.4)Growthneeds.4、AccordingtoMaslow,whentheneedsataparticularlevelaremet,theseneedsarenolongeramotivator,andthenexthigherlevelofneedsbecomesoperative.1)TRUE2)FALSE5xSelf-actualizationneedsarethemostdifficultforamanagertoaddress.1)TRUE2)FALSE6、TheJapaneseusedtohavelifetimeemploymentwithonecompany.Butinthe90stheJapaneseeconomyexperiencedserioussetbacksandJapaneseworkerswereforcedtoaddressneedspreviouslyalmostguaranteed.l)Physiological2)Belongingness3)Security4)Self-actualization7、AccordingtoHerzberg,stwo-factortheoryofmotivation,whichofthefollowingisamotivator?DPay2)Workingconditions3)Hygienefactors4)Anopportunitytoshowwhatyoucando5)Aqualitysupervisor8、Ellenclaimsherjobissoeasyshegoestoworktorelaxafterabusyweekend.Shesaysshe,Ilneverretire.UsingHerzbergzstheoryofmotivationl)Ellenneedstosatisfyheractualizationneed.2)ExistenceistheneedmostimportanttoEllen.3)HygienefactorsaremoreimportanttoEllenthanmotivators.4)TheneedforaffiliationmotivatesEllen.5)Ellenhasahigheffort-to-performanceexpectancylevel.9、Studentswhowanttheirexamsgradedandreturnedassoonaspossibleprobablyhaveahighneedfor1)Power.2)Affiliation.3)Security.4)Achievement.10、Peoplewithastrongneedforpowerpreferjobsthatofferachancetomakefriends.1)TRE2)FALSE11、Theextenttowhichanindividualwantsaparticularoutcomeisl)Valence.2)Outcome.3)Expectancy.4)Performance.l2xWhichofthefollowingfactorswouldmostlikelycauseanemployeetohavealoweffort-to-performanceexpectancy?l)Thecompanykeepsitspayschedulessecret.2)Theemployeeperceiveshisorherabilityaslow.Managementincreasesstandardsforreceivingabonuswhenworkersstartincreasingproductivity.3)Itisawell-knownfactthattheorganizationpaysbelowindustrystandards.4)Theemployeefeelsthattheorganization,srewardisnotadequate.13、Treatingeveryonethesameisfairaccordingtoequitytheory.1)TRUE2)FALSE14、WhenA&Pemployeesearnlargebonusesbaseduponhighratesofefficiency,thisisanexampleofaddressingexpectancy.l)Effort-to-valence2)Effort-to-performance4)Performance-to-valence15、Nateperceivesthatnomatterhowmuchhestudieshewon,tdoaswellasCarolonthetest.WhatmakesitworseisCaroldoesn,tevenstudy.AccordingtoequitytheoryNatewilll)Studyharder.2)Lowerhisgoal.3)TellCaroltostudy.4)StudywithCarol.5)Noneoftheabove16、Theleastproductivewaytogetemployeestoperformdesiredbehaviorsistousel)Positivereinforcement.2)Avoidance.3)Punishment.4)Extinction.17、Rajsellsoffice-managementsoftwaretopeopleinthemedicalprofession.HissalesmanagerhasadvisedRajthatoneofhisgoalsthisyearshouldbetoincreasethetimehespendsonafter-the-saleservice.Rajseesafter-the-saleserviceasapooruseoftimethatcouldbeusedtosell.Intermsofthegoal-settingtheory,thelikelihoodthatRajwillachievehissalesmanager*sgoalislowduetoalackofgoall)Consistencyanduniformity.2)Congruityandconsistency.3)Acceptanceandcommitment.4)Difficultyandacceptance.5)Conformityandflexibility.18、Positivereinforcementwillstrengthenbehavior.1)TRUE2)FALSE19、Behaviormodificationisatechniqueofapplyingtheconceptsofthemodelofmotivation.l)Reinforcement2)Equity3)Goal-setting4)Porter-Lawler20、AttheU.S.MilitaryAcademycadetsreceivedemeritsiftheyshowuptoclasslate,don'tkeeptheirroomsclean,andnumerousotheroffenses.Thisisanexampleofl)Positivereinforcement.2)Punishment.3)Avoidance.4)E×tinction.5)Anextrinsicreward.21、Afixed-intervalscheduleprovidestheleastincentiveforgoodwork.1)TRE2)FALSE22、Thetwomethodsofreducingthefrequencyofbehaviorarepunishmentandavoidance.1)TRUE2)FALSE23、Oscarlikestopassalonggossipaboutcoworkerstohissupervisor.However;hisSupervisorjustignoreshiscommentsandkeepstalkingaboutwork-relatedissues.HissupervisorisusingtoweakenOscar,sbehavior.l)Punishment2)E×tinction3)Avoidance4)Resentment5)Denial24、Robynsellsrealestateforalargefranchisedorganization.Shelikesthefactthatsheisallowedtosetherownworkgoals,makedecisions,andsolveproblemshavingtodowiththehousesthathercustomersarebuyingandselling.TherealestatecompanyforwhichRobynworksusestoenhanceemployeemotivation.l)Empowerment2)Autonomy3)Self-relevance4)Employees,needforaffiliation5)Employees,needforself-actualization25、Flexibleworkschedules,the4/40workweek,jobsharing,andhome-basedworkareallexamplesofwhatthetextcallsl)Workredesignplans.2)Goal-settingtheoryissues.3)Alternativeworkarrangements.4)Behaviormodificationplans.5)Organizationalmodifications.26、Employeesworkharderwhenearningsarel)Baseduponseniority.2)Higherthanaverage.3)Baseduponperformance.4)Equalforeveryoneintheorganization.27xIncentivepayplansresultinpermanentincreasestoanemployee*sbasecompensationatth